A Hollow Apology: When Words Fail to Heal The recent apology letter from Robert Bush, a jailed funeral director who failed to properly bury or cremate dozens of people, has sparked outrage among those affected by his actions.
The depth of their anger is striking, but what's equally notable is the inadequacy of Bush's words to address the harm he caused.
Details of Bush's operation at Legacy Independent Funeral Directors are still emerging, with 35 bodies and over 100 sets of ashes discovered by police.